Frequently Asked Questions
Everything you need to know about shopping with St Frock
How long does shipping take and what are the costs?
We offer standard and express shipping options. Standard shipping typically takes 3-7 business days, while Express takes 1-3 business days. Orders over $150 qualify for free standard shipping within Australia.
What is your return policy?
We accept returns within 30 days of purchase for a store credit or exchange, provided the items are in original condition with tags attached. Please note that final sale items cannot be returned unless faulty.
How do I find the right size for me?
Each product page features a specific size guide and fit notes. We recommend checking the 'Size & Fit' tab for measurements and model information to help you choose the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and 'Buy Now, Pay Later' services including Afterpay and Zip Pay.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we generally cannot make changes once an order is confirmed. Please double-check your shipping address and items before completing checkout.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timeframes vary by location and will be calculated at the checkout.